CR77 Privacy Policy — Your data is safe with us

1 Introduction

CR77 is a trusted online Sports Betting platform serving members in Bangladesh and around the world. We understand that your personal information is valuable. When you open an account or place bets on CR77, you share certain information with us. This Privacy Policy clearly explains what that information is, why we collect it, how it is used, and how we keep it safe.

CR77's Privacy Policy is written in plain language so you can understand everything without navigating legal complexity. We believe transparency is the foundation of trust, and every detail here is presented with honesty.

2 What Data We Collect

CR77 only collects data that is strictly necessary. We never ask for personal information beyond what is needed. See the table below for what data is collected and when:

How we collect information

• Directly Collected: When you fill out a form, register an account, or reach out to support.
• Automatically Collected: Through cookies, log files, and tracking technologies.
• From Third Parties: From payment processors or identity verification services (where applicable).

3 How Your Data Is Used

CR77 uses your data strictly for the purposes listed below — nothing more, nothing unnecessary:

• Creating and managing accounts and ensuring their security.
• Processing deposits, withdrawals, and transactions.
• Conducting KYC verification to prevent fraud and money laundering.
• Providing customer support and resolving issues.
• Notifying you about relevant bonuses and offers (with your consent).
• Meeting legal and regulatory obligations.
• Improving platform quality and enhancing the user experience.

4 Data Sharing & Disclosure

CR77 does not sell your personal information to third parties and does not generally share it either. However, limited information may need to be shared in the specific circumstances outlined below:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• Identity Verification Services: With licensed verification providers for the KYC process.
• Legal authorities: When required by court order or government directive.
• Fraud Prevention: With trusted partner organizations to help detect fraud.

• Selling data to advertisers — Never.
• Sharing with unrelated third parties — Never.
• Use for marketing purposes without your consent — Never.

5 Data Retention Period

CR77 retains your data only for as long as necessary. All data is kept while your account remains active. Once an account is closed, different retention periods apply depending on the type of data:

• Transaction Information: 5 years (as required by financial regulations).
• KYC Documents: 3 years after account closure.
• Communication History: 2 years.
• Log files: 1 year.
• Betting activity: 5 years (for dispute resolution purposes).

Once the designated retention period ends, data is securely deleted or anonymised. The deletion process is automated and regularly audited.

6 Cookie Policy

CR77 uses cookies on its website to improve your experience. Cookies are small text files stored in your browser that remember certain information.

Cookie types

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your language preference and layout settings.
• Analytics Cookies: To understand how many people visit the site and which pages are viewed most.
• Marketing Cookies: To show you relevant offers — only with your consent.

7 Your rights

As a CR77 member, you have the following rights over your own data. These rights are free to exercise and easy to act on:

To exercise this right support@cr77.imto send us an email. We will respond within 30 days. Certain rights may not apply in full due to legal obligations — in such cases, we will explain why.

8 Children's & Minors' Privacy

CR77 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Registrations by minors are cancelled immediately.
• If it is found that data has been collected from a minor, it will be deleted immediately.
• If parents have any concerns, please contact us at support@cr77.im.

9 Security Measures

CR77 uses industry-leading technology to protect your data. Our security operates across multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• AES-256 storage encryption: Data stored in the database is encrypted.
• Two-Factor Authentication (2FA): For added security on your account.
• Regular security audits: Conducted by third-party security specialists.
• Access controls: Only authorized personnel can access data on a need-to-know basis.
• 24/7 Monitoring: Suspicious activity is detected automatically.

10 Privacy Policy Updates

CR77 may update this Privacy Policy when necessary. If changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions are available upon request through our support team.

We recommend visiting this page regularly, especially when CR77 introduces new services.

11 Contact Us

Please get in touch with us for any questions, requests, or complaints regarding our Privacy Policy. We are always ready to assist you.

Submit formal data protection requests (to access, correct, or delete your data) via email. We will respond within 30 days after verifying your identity.